well way tea : Online Tea Store | Buy Tea Online

SHIPPING POLICY

DELIVERY

To ensure that your order reaches you in good condition, in the fastest time span, we at Well Way Tea (www.wellwaytea.com) work with reputed e-commerce shipping partners.
 Well Way Tea (
www.wellwaytea.com) for all other orders we charge Rs.100 as a flat delivery charge. Our prices are all inclusive. All taxes are included in the listed prices.

ORDER TRACKING

The complete shipping details of the order, along with the tracking number of the courier service will be sent to you via email, when the order is shipped.

ARRIVAL OF ORDER

Orders are dispatched at the earliest and you should receive them within 7-10 working days. Our working days are Monday to Friday, except Saturday, Sunday and Public Holidays. Delivery of all orders will be duly done to the shipping address as mentioned by you at the time of placing the order

 

REFUND POLICY

We hope you love our teas as much we do, but if you aren't satisfied with your purchase we will be happy to help you in any way we can.

Cancellations:


All cancellation requests must be initiated within 24 hours of placing the order or before your order has been shipped, whichever happens first.

In case your order has already been shipped, it will only be eligible for replacement or refund if found damaged or unfit for consumption.



Returns (If Applicable)

Our policy lasts 7 days. Beyond 7 days of your order, unfortunately, we will not be able to offer you a refund or exchange.

We accept returns only under the following circumstances:

  • In the off chance that you have received a product that is different than what you had ordered, you need to notify us by email with the same within 24 hours. So that we can process your application for returns. (To be eligible for a return, your item must be unused and in the same condition that you received it.)
  • If the product is damaged then you can email us directly regarding the same within 24 hours. (Please attach some photo proof so it is easier for us to process the application for return)


Shipping address for return products: A One Tea Depot, Dhebar Road (one-way), Pattani Building, opp. Syndicate Bank, Rajkot-360 001, Gujarat
 

Refunds (If Applicable)
 

Once your return is received and inspected, we will send an email to notify you that we have received your returned item. If applicable for a refund and approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please use a trackable method for return shipping, and for we are not responsible for any returned items that do not make it back to our warehouse.

Please send an email with the tracking number of the return shipment to support@wellwaytea.com. We will not accept any packages sent without authorization, any shipments received that have not been authorized will be refused/shipped back. Depending on where you live, the time it may take for your exchanged product to reach you, it may take a certain amount of days.

Late or missing refunds (if applicable)


If you haven’t received a refund yet, please check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and it has been more than 15 days and you have still not received your refund yet, please contact us at support@wellwaytea.com


Sale/ Discounted items (if applicable)


Only regular priced items may be refunded. Unfortunately, items on sale/ discount cannot be refunded or exchanged.

Exchanges (if applicable)
 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at wellwaytea.com and send your item to: A One Tea Depot, Dhebar Road(one-way) Opp. Syndicate bank, pattani building, Rajkot-360 001, Gujarat. (There is no exchange available on sale/discounted items.)